Meet Our Staff

Lisa Madar, Patient Care Coordinator

Lisa is the patient care coordinator at Carolina Facial Plastics. With over 10 years of experience working in the field of plastic surgery, she understands the importance of ensuring our patients always have a personal contact at our boutique practice. As the patient care coordinator, Lisa ensures that all patients have a smooth and enjoyable experience before and after their treatment.

Lisa is originally from Chicago and has always had a passion for anti-aging treatments and facial rejuvenation procedures. After a successful career as a flight attendant, she decided to switch to a profession where she could help people look and feel their best. Since that decision, she has come to us after a successful 10 years at a well-known plastic surgery practice on Chicago’s Gold Coast.

At Carolina Facial Plastics, Lisa will be with you from your initial consultation through your post procedure care and is eager to help with any questions or concerns you may have. Please do not hesitate to contact her as her main priority is ensure our patient’s happiness and satisfaction.

Kathleen Summers, Registered Nurse

Kathleen Summers, RN, serves as the hair coordinator at Carolina Facial Plastics, where she has been a pivotal member of the team since 2019. With a dedicated focus on the nuanced field of hair restoration, Kathleen brings an unparalleled depth of knowledge and compassion to her role. 

She specializes in conducting thorough evaluations for individuals experiencing hair loss, working in close collaboration with Dr. Kulbersh to devise personalized treatment strategies that may range from medical-grade products and medications to hair transplant surgery.

Kathleen’s expertise extends beyond assessments, as she is also skilled in performing advanced laser treatments and platelet-rich plasma/platelet-rich fibrin matrix (PRP/PRFM) injections, a testament to her commitment to leveraging cutting-edge technologies to foster patient well-being. 

She also completed the prestigious Vero™ Hair preceptorship in Florida alongside Dr. Kulbersh, bolstering her NeoGraft® skills. This specialized training has equipped her with a sophisticated understanding of the latest advancements in hair restoration, ensuring our patients receive the most effective and innovative care available.

At Carolina Facial Plastics, Kathleen’s dedication to excellence and patient-centered approach has enhanced the hair restoration program and deeply enriched the lives of those she serves. Her meticulous attention to detail and relentless pursuit of the best outcomes for her patients make her an invaluable asset to the practice.

Heather Thorsen, Office Coordinator

Heather Thorsen is the Office Coordinator at Carolina Facial Plastics. Heather’s goal is to ensure patients have a wonderful experience from their initial phone call throughout their entire experience at the practice. She is available to answer all questions and concerns that patients may have. She takes pride in making patients feel welcome and comfortable. With a background in nuclear medicine and expertise in customer service, Heather joined our practice after specializing in the customer service industry for over 15 years. Heather grew up in a military family and has lived all over the United States in addition to Greece! She loves an adrenaline rush, which is evident in her past experiences, such as Running of the Bulls in Pamplona, Spain, and glacier climbing in Switzerland. She and our patient care coordinator, Lisa Madar, work closely together to ensure that Carolina Facial Plastics is the premier facial plastic surgery center. Heather looks forward to welcoming you to our practice.

Angela Wyland, Surgical Technologist & Medical Assistant

Angela Wyland is a surgical technologist and medical assistant at Carolina Facial Plastics. She is originally from Minnesota and was fortunate to be trained at a surgical technician program at the Mayo Clinic. Angela has more than 28 years of operating room experience in all surgical areas, specializing in plastic surgery for the last five years. She has lived and worked in many states, including Minnesota, California, Hawaii, and North Carolina. Angela will be with you throughout your surgical experience and will enhance the surgical journey for all of our patients at Carolina Facial Plastics. She will be by the patient’s side starting at pre-procedure visits, assisting Dr. Kulbersh in the operating room, and helping patients during their recovery during all post-procedure visits.

Angela has lived in Charlotte with her husband and four children for 13 years. She enjoys traveling, reading a good book, and cooking

Rachel Collado, Patient Concierge

Rachel Collado is a patient concierge at Carolina Facial Plastics. Rachel’s goal is to assist patients in each step of the way here at Carolina Facial Plastics, from answering patients phone calls and email inquiries to welcoming patients in the office. Rachel joined our office in 2020 after moving to North Carolina from New York, where she had spent the previous 4 years managing and bartending in Manhattan. 

Rachel is originally from a small town in the North-West of Ireland called Donegal, but has made North Carolina her home, along with her husband and their baby girl just born in 2023. Rachel certainly prefers the warmer and sunnier weather of NC compared to Ireland, but still loves to go back to Ireland to visit with family and have a “proper” pint of Guinness! 

Rachel looks forward to meeting you at the office, or listen out for her Irish accent over the phone!  

Jael Mendez, Patient Liaison

Jackie Sanches